Dear customer

Your chosen windows/doors are delivered straight to your address by an external haulage company, which delivers to the kerbside.

If you're able to, it's worth being home so you can point them to a spot for the pallet that suits you.

Expect the delivery between 8am and 4pm.

The tradespeople arrive between 7am and 9am, when you'll go through the project together. So you'll need to be home that morning.

Why not a more precise time? The tradespeople load the van, collect scaffolding and materials and drive out to you – so their arrival depends a little on the morning traffic.

At the joint kick-off, they'll go through the plan with you, so you know when they'll be installing in which rooms. You can also sort out keys and access. It takes no more than 15 minutes of your time – and then they get started.

Every day, the work area is covered with dust sheets, and each day ends with tidying up and a short video update with the plan for the next day.

The sealant specialist arrives between 7am and 8am to finish the project by sealing around the windows/doors. You don't need to be home, but it's a good idea to be there in the afternoon, so you can look over the finished work.

Once the sealant specialist is done, your entire project is complete.

We'll call you as soon as possible afterwards to hear whether you're happy. Once you approve the project, we'll email you a confirmation along with the final invoice.